Frequently Asked Questions (FAQ)

Here are some common questions our customers ask. If you don’t find your answer here, feel free to contact us.

1. How long does delivery take?

We usually deliver within 3–7 business days, depending on your location.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery on selected orders within Pakistan.

3. Are your products original?

Yes, we strive to provide 100% authentic and high-quality cosmetic products.

4. Can I return or exchange a product?

Yes, you can request a return within 7 days, but only unused and unopened products are eligible (except damaged or wrong items).

5. What should I do if I receive a damaged product?

Please contact us within 48 hours of delivery with photos of the product and order details.

6. How can I track my order?

Once your order is shipped, we will send you a tracking number (if available) via email or SMS.

7. How can I contact customer support?

You can contact us at:

Email: myhighcity@gmail.com

We usually respond within 24 hours during business days.

8. Do you offer free shipping?

We may offer free shipping on special promotions or above a certain order value.