Refund & Return Policy
At My High City, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
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Returns are accepted within 7 days of receiving your order.
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Items must be unused, unopened, and in their original packaging.
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For hygiene and safety reasons, opened or used cosmetic products cannot be returned or exchanged, unless the item is damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item. We will review your request and arrange a replacement or refund if approved.
Refunds
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days (processing times may vary depending on your payment provider).
Exchanges
We only replace items if they are damaged, defective, or if you received the wrong product.
Non-Returnable Items
The following items cannot be returned or refunded:
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Opened or used cosmetic products
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Products damaged due to misuse
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Items purchased on clearance or marked as Final Sale
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Gift cards (if applicable)
Return Shipping
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If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.
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For all other approved returns, the customer is responsible for the return shipping charges.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: myhighcity@gmail.com
We appreciate your trust in My High City and are committed to providing you with the best shopping experience.