Shipping Policy

Thank you for shopping with My High City. We are committed to delivering your orders safely and on time.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

  • Standard delivery usually takes 3–7 business days, depending on your location.

  • Delivery times may vary during holidays, sales, or due to courier delays.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location.

  • Free shipping may be available on selected orders or promotional offers.

Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) via email or SMS so you can track your shipment.

Delivery

Please ensure that the shipping address and contact information you provide are accurate. My High City is not responsible for delays or failed deliveries caused by incorrect customer information.

Delayed or Lost Shipments

While we work with reliable courier partners, unexpected delays may occur. If your order has not arrived within the estimated delivery time, please contact us, and we will assist you in tracking your shipment.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product so we can investigate and provide a suitable solution.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: myhighcity@gmail.com

Thank you for choosing My High City. We appreciate your trust and look forward to serving you.